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Return Policy

Apparel

The following apparel items are eligible for return:

  • Long sleeve top
  • Suits
  • Shorts

Footwear

The following footwear items are eligible for return:

  • Boots

Return Window

We accept return requests within 30 days of delivery.

All returned items must satisfy the eligibility requirements described below.

Return Conditions

To qualify for a return, products must:

  • Be unused and in their original condition.
  • Include all original tags, labels, accessories, and packaging.
  • Be free from stains, odors, scratches, damage, or signs of use.

For Pet Supplies, products must also:

  • Be unused and free from pet hair, dirt, saliva, odors, or any other signs of use.
  • Be returned in their original packaging.
  • Be in a clean and resalable condition.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items cannot be returned:

  • Final Sale items.
  • Gift cards.
  • Products that have been used, washed, damaged, altered, or are not in their original condition.
  • Pet products showing signs of use, contamination, or damage after delivery.
  • Items returned without prior authorization.

How to Request a Return

To start a return, please contact our customer support team and provide:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your request has been approved, we will provide return instructions and the return shipping address.

Please do not send any items back without prior authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include clear photos showing the problem.

Once verified, we will arrange an appropriate solution, such as a replacement or a refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped.
  • The item arrived damaged.
  • The product is defective.

For added security, we recommend using a trackable shipping service when returning products.

Refund Policy

Once your return has been received and inspected, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing generally takes 3–7 business days.
  • Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges.

If you need a different size, style, or product, please return the original item and place a new order separately.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled or modified.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to providing a fair, transparent, and efficient return experience for all customers.


E-mail：royyal@lnuar.com
Company Name: ROYYAL FREEDOM LTD
Address:32 WESTBURY ROAD WEMBLEY MIDDLESEX HA0 4JY GB