Footwear

The following footwear items are eligible for return:

Pet Supplies

The following pet products are eligible for return:

We accept return requests within 30 days of delivery.

All returned items must satisfy the eligibility requirements described below.

To qualify for a return, products must:

For Pet Supplies, products must also:

Be unused and free from pet hair, dirt, saliva, odors, or any other signs of use.
Be returned in their original packaging.
Be in a clean and resalable condition.

Returns that do not meet these conditions may be declined.

The following items cannot be returned:

Final Sale items.
Gift cards.
Products that have been used, washed, damaged, altered, or are not in their original condition.
Pet products showing signs of use, contamination, or damage after delivery.
Items returned without prior authorization.

To start a return, please contact our customer support team and provide:

Once your request has been approved, we will provide return instructions and the return shipping address.

Please do not send any items back without prior authorization.

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include clear photos showing the problem.

Once verified, we will arrange an appropriate solution, such as a replacement or a refund.

Customers are responsible for return shipping costs unless:

For added security, we recommend using a trackable shipping service when returning products.

Once your return has been received and inspected, we will notify you of the refund status.

If approved:

Refunds will be issued to the original payment method.
Refund processing generally takes 3–7 business days.
Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

We do not offer direct exchanges.

If you need a different size, style, or product, please return the original item and place a new order separately.

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled or modified.

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to providing a fair, transparent, and efficient return experience for all customers.

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